FREQUENTLY ASKED QUESTIONS
Find out what you need to know, now.
ONLINE ORDERING
What are my shipping options?
We're currently exclusively selling from Amazon in the United Kingdom, and as a result, we use their shipping service to ensure a quick and prompt service for you.
Where's my order?
As we use Amazon, you can track the delivery status of your package via their own built in tracker.
What is your return policy?
You have 30 days to return as per Amazon policy.
Do you sell on other platforms other than Amazon?
We are currently not on any other platforms, but we may expand our offering to other platforms in the future.
GENERAL
Where are care packages produced?
Our packages are produced right inside the United Kingdom :)
Can I recycle your packaging?
Yes! Our packaging is 100% recyclable.
I have an issue with my package, what should I do?
We're extremely sorry to hear about this! Please email [email protected] along with a detailed write-up of what's wrong so we can prevent it from happening again.
You can return the package via Amazon's free return service.
You can return the package via Amazon's free return service.